Refund policy

Refund Policy

Last updated: April 25, 2026

At Avalanche South, we want you to be fully confident in your gear. If something isn't right, we're here to help.

Exchanges — 30 Days

We offer a 30-day exchange window from the date you receive your order. If the gear doesn't fit, isn't right for your activity, or simply isn't what you expected, you can exchange it for a different size, color, or product of equal value within 30 days of delivery.

To qualify for an exchange, items must be:

• Unused and unworn
• In original condition with all tags attached
• In original packaging
• Accompanied by proof of purchase (order confirmation or receipt)

Refunds — Damaged on Arrival

We offer full refunds for items received damaged. If your order arrives damaged, defective, or with manufacturing defects:

1. Contact us within 48 hours of delivery
2. Send clear photos of the damage and the original packaging
3. Email us at Doueihytrading@gmail.com or call +961 78 928 428

Once verified, we'll process your refund to the original payment method within 5–7 business days, or arrange a replacement at no additional cost — whichever you prefer.

How to Request an Exchange

1. Email Doueihytrading@gmail.com or message us at +961 78 928 428 with your order number and the item(s) you'd like to exchange
2. We'll send you exchange instructions and a return address
3. Ship the item back (return shipping is the customer's responsibility for size/preference exchanges)
4. Once we receive and inspect the returned item, we'll dispatch your replacement

For exchanges within Lebanon, we can arrange pickup in some areas — ask when you contact us.

Non-Returnable Items

For hygiene, safety, and security reasons, the following items are final sale and cannot be returned or exchanged:

• Personal-use items (mouthguards, hydration bladders after first use)
• Pepper spray and other self-defense chemical products (once opened)
• Cleaning fluids, lubricants, and consumables (once opened)
• Customized or personalized items
• Items marked "Final Sale" on the product page
• Items damaged through misuse or normal wear and tear

Late Exchanges

Requests submitted after 30 days from delivery cannot be processed for exchange. We make exceptions only for confirmed manufacturing defects.

Shipping Costs

• Damaged items: We cover all shipping costs
• Size/preference exchanges: Customer covers return shipping; we cover the cost of shipping the replacement
• Original shipping fees are non-refundable unless the return is due to our error

Contact for Returns & Exchanges

Email: Doueihytrading@gmail.com
Phone: +961 78 928 428

We respond to all inquiries within 24 hours during business days.