Shipping policy
Shipping Policy
Last updated: April 25, 2026
We ship across Lebanon and internationally. Below are the details for delivery times, costs, and what to expect.
Free Shipping Within Lebanon
Free standard shipping on all Lebanon orders above $150.
For orders under $150, a flat shipping fee is calculated at checkout based on your delivery location.
Delivery Times — Lebanon
- Beirut & Mount Lebanon: 1–2 business days
- Rest of Lebanon (North, South, Bekaa): 2–4 business days
- Same-day dispatch on orders placed before 2:00 PM (Monday–Friday)
- Orders placed on Friday after 2:00 PM, weekends, or public holidays are processed the next business day
International Shipping
For now we don't offer international shipping.
Customs and duties: International orders may be subject to import duties, taxes, or fees imposed by the destination country. These are the customer's responsibility and are not included in the order total.
Order Processing
- Orders are processed Monday through Friday, excluding Lebanese public holidays
- You'll receive an order confirmation email immediately after purchase
- Once shipped, you'll receive a tracking number via email and WhatsApp
- Most orders are picked, packed, and dispatched within 24 hours of order placement
Pickup in Beirut
If you prefer to collect your order in person, select "Pickup in Beirut" at checkout. We'll message you on WhatsApp once your order is ready — usually within 24 hours.
Cash on Delivery (Lebanon Only)
Cash on Delivery is available within Lebanon. A small handling fee applies and is shown at checkout.
Tracking Your Order
After your order ships, you'll receive a tracking link via email and WhatsApp. Use this link to monitor your order's progress. If you don't receive tracking within 24 hours of order confirmation, please check your spam folder or contact us.
Failed Deliveries and Incorrect Addresses
Please make sure your shipping address is complete and accurate before completing your order. If a delivery fails because of an incorrect address, an unavailable recipient, or refusal to accept the package, the customer is responsible for any return shipping fees and the cost of reshipping.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged:
- Damaged on arrival: Contact us within 48 hours with photos. See our Refund Policy for next steps.
- Lost in transit: Contact us if your tracking shows no movement for more than 7 business days. We'll investigate with the carrier and resolve as quickly as possible.
Contact
For shipping questions or order updates:
Email: Doueihytrading@gmail.com
Phone: +961 78 928 428